Refund policy

RETURN AND REFUND POLICY

last updated: October 25,2026

Thank you for shopping at Esmiro. We appreciate your business and want you to love your fragrance experience. If you are not entirely satisfied with your purchase, we are here to help.

Returns
Eligibility & Item Condition
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition as received: unworn or unused, with all tags attached, and in their original packaging (or as otherwise indicated in the return instructions). We may reduce your refund if the item has been used, damaged, or handled more than necessary.
How to Start a Return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Return Window: The return link will become active in your account for 3 days once your product has been delivered.
Initiating a Return: Log into your account and submit your return or cancellation request within the 3-day window.
Return Shipping Fees: Please note that you are responsible for covering the return shipping charges for change-of-mind returns, unless stated or required otherwise by applicable law.
If you have any questions about return options or need assistance, please contact us.

Refunds
We will notify you once we have received and inspected your return and let you know whether your refund was approved.
Standard Refunds: If approved, your refund will be processed to your original payment method within a maximum of 10 working days. Please note that your bank or payment provider may require additional time to post the refund to your account.
Cash Payments: If you paid by cash, your refund will be issued as a coupon code. This coupon code can be redeemed on your next purchase and is valid for two (2) years from the original purchase date.
Deductions: Please note that original shipping fees and a small platform fee (up to 5% of the total purchase price) are non-refundable and will be deducted from your total refund amount.
If you do not see your refund after 10 working days from approval, please contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.